Frequently asked questions

Ordering

How do I place an order?

There are 2 ways to do this: - Order through the online site here. - Conact us through our Facebook Page. *Please note, no orders are taken through our Instagram Page. *Please note, all orders for freshly baked items have to be placed at least seven (7) days before pick-up!



Do you do Cake Tastings?

We limit our cake tasting sessions to Wedding Cakes only. We love sittinng down with engaged couples to help them choose the right cake flavours for their special day. We do ask you limit these sessions to three people only to avoid it becoming overwhelming.



Do you ship your Bake at Home kits internationally?

Unfortunately we are not currently shipping any of our products internationally but hope to make this happen as interest shows the need.



Can i add a note to my order?

We will happily add a personalised note to your order if it is being delivered on your behalf. Just make sure you include it in the notes at checkout.



Do i need a mixer for the Bake at Home kits?

You can definitely make the cake mix easily in a large bowl with a whisk. The buttercream icing is a bit harder without a mixer but with softened butter and some good old fashioned elbow grease you should be fine. The other items in the range can defiitely be made without a mixer.



Can i make the Bake at Home cake in a different size/shape tin?

Absolutely! Just make sure you line the base of your chosen tin/s with baking paper and use spray oil on the sides for easy removal once it is baked. And leave at least an inch (3cm) of space between the batter and the top of the tin to allow it room to rise.



How far in advance should I order my sweet treats?

We recommend you book as soon as you know the date for you event. We often book out months in advance, especially during the busy wedding season and hate saying no to our loyal customers.



Do you make Allergy Free sweet treats?

We make allergy friendly sweet treats but due to the fact we have allergens present in our kitchen we can't 100% guarantee they will be allergen free. Having said that, we take allergy friendly baking very seriously. We even have a dedicated mixer and equipment and thoroughly sterilise the space before beginning production,



Shipping

Do you ship internationally?

Unfortunately we are not currently shipping any of our products internationally but hope to make this happen as interest shows the need.



How long does shipping take?

We usually send our Bake at Home kits within one (1) business day of receiving the completed order. Once they leave us we have no control over the time Australia Post takes to deliver them. Standard Post is set at 3-5 day and Express Post at 1-2 days.